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Can I host an adult site?
No, we don't host adult-oriented websites or any sites that breaks down the essence of our...
Views: 169
Can I transfer my existing domain name to IDS Hosting?
When signing up you will be given the option of choosing a new domain or a domain transfer or...
Views: 194
Do you offer 24 hour support?
We offer support in various ways during normal business hours. We offer online chat support...
Views: 175
Do you offer an uptime guarantee?
Yes. We Guarantee 99.9% uptime for your website(s).
Views: 175
Do you offer protection against viruses and spam?
Every email account is enabled with the powerful features of our anti spam system. Some of our...
Views: 161
Do you support FrontPage?
Yes, Front Page installations are supported. Extensions must be enabled via your Control Panel...
Views: 158
Getting errors with Putty in your SSH?
Check to see that you have the latest version of Putty!http://localhost.nl/putty/
Views: 148
How do I access the Joomla Template Builder base template?
To access these downloads you need to have access to one of the 5 hosting packages.
1) Login to...
Views: 349
How do I ad a new email account?
As soon as you are registered on the site as a hosting client or an email only client:
We will...
Views: 206
How do I get my website online?
We recommend that you download an ftp program to simplify the process, FileZilla is easy to use...
Views: 179
How do I install Joomla via my Fantastico link in my cPanel?
Please follow this link to a video on how to install Joomla via your Fantastico link in your...
Views: 184
How long will it take before my account is ready to use?
Once payment has been received, during office hours you can have access to your site within a few...
Views: 180
How many email accounts can I use on my email only package?
There is no limit to the number of email accounts.Note Space is 1Gb, bandwith is 1Gb. This should...
Views: 155
How to choose a hosting package?
There are quite a few factors to consider, but here are some guidelines to help you:
1) What...
Views: 219
How to get rid of the IDS hosting construction page?
Background: The index file in your public root (public_html) is always the first file your...
Views: 2098
How to set up and use your shared SSL
How to set up and use your shared SSL
All IDS Hosting shared servers have a shared SSL...
Views: 158
How to use Windows Explorer for your FTP
How to use FTP via Windows Explorer
Microsoft has developed an easy way for you to connect and...
Views: 359
I want a web site, but do not know what to do next!
Message
It depends on what you would like to use your website for, will determine what size...
Views: 207
Is there a minimum contract period?
No, you are free to cancel your account at any time, subject to giving us a calendar months...
Views: 152
My Password is not accepted
Password access has been set high for security reasons.
You need to keep trying with passwords...
Views: 192
Password Strengths
A strong password is required for your client area as it contains all emails sent to you which...
Views: 161
What is the Control Panel & is there a demo?
Control Panel is where you set up your emails, databases, site statistics, addon domains,...
Views: 199
What payment options do you offer?
We accept the major credit cards (Mastercard, Visa), we also offer payment by debit order with...
Views: 184
What software do I need to set up and run my web site?
To get started no software is required to be purchased, all can be obtained free of charge on the...
Views: 283
What Technologies does IDS Hosting Offer?
Technologies we offer:
Yes
No
Linux
Must be enabled
...
Views: 245
What Version of PHP do you offer/support?
We are currently running version : PHP 5.2.9And we support version version 5, but version 4 can...
Views: 204
What visitor tracking do you offer?
All packages come with AW Stats that generate advanced web stats from the server logs in an easy...
Views: 159
Whats the difference between Positive & Instant SSL
The Private Instant SSL sells for R1500 ZAR is the Comodo Instant SSL. The Private Positive SSL...
Views: 385
When I'm travelling how can I access my Email?
You will have access to our webmail system so you can access your email from anywhere in the...
Views: 152
Where are your servers located and what are their specifications?
We are internationally based, to find out more follow this link:...
Views: 171
Why are you so cheap, is there a catch?
International hosting has come a long way and we can offer these prices as a result of volumes...
Views: 154
Why are your domains not free like so many other hosting companies?
When you are faced with the option to accept hosting with a free domain as an added bonus.
Be...
Views: 186
Why don't you offer unlimited bandwidth?
There is no such thing. Companies that promises you unlimited bandwidth are counting on you not...
Views: 162
Will I get a control panel?
Yes. Every web hosting package comes the world renowned cPanel. The control panel includes many...
Views: 165
Will I have unlimited access to update my pages?
You have unlimited access 24 hours a day via FTP or FrontPage. You are also able to control many...
Views: 155
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