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Can I host an adult site?No, we don't host adult-oriented websites or any sites that breaks down the essence of our... Views: 55 |
Can I transfer my existing domain name to IDS Hosting?When signing up you will be given the option of choosing a new domain or a domain transfer or... Views: 78 |
Do you offer 24 hour support?We offer support in various ways during normal business hours. We offer online chat support... Views: 65 |
Do you offer an uptime guarantee?Yes. We Guarantee 99.9% uptime for your website(s). Views: 60 |
Do you offer protection against viruses and spam?Every email account is enabled with the powerful features of our anti spam system. Some of our... Views: 63 |
Do you support FrontPage?Yes, Front Page installations are supported. Extensions must be enabled via your Control Panel... Views: 52 |
Getting errors with Putty in your SSH? Check to see that you have the latest version of Putty!http://localhost.nl/putty/ Views: 43 |
How do I access the Joomla Template Builder base template?To access these downloads you need to have access to one of the 5 hosting packages. 1) Login to... Views: 228 |
How do I ad a new email account?As soon as you are registered on the site as a hosting client or an email only client: We will... Views: 75 |
How do I get my website online?We recommend that you download an ftp program to simplify the process, FileZilla is easy to use... Views: 52 |
How do I install Joomla via my Fantastico link in my cPanel?Please follow this link to a video on how to install Joomla via your Fantastico link in your... Views: 55 |
How long will it take before my account is ready to use?Once payment has been received, during office hours you can have access to your site within a few... Views: 62 |
How many email accounts can I use on my email only package?There is no limit to the number of email accounts.Note Space is 1Gb, bandwith is 1Gb. This should... Views: 53 |
How to choose a hosting package?There are quite a few factors to consider, but here are some guidelines to help you: 1) What... Views: 86 |
How to get rid of the IDS hosting construction page?Note that its not recommended to delete the index.html page if you are not adding your own index... Views: 628 |
How to set up and use your shared SSLHow to set up and use your shared SSL All IDS Hosting shared servers have a shared SSL... Views: 52 |
I want a web site, but do not know what to do next!Message It depends on what you would like to use your website for, will determine what size... Views: 86 |
Is there a minimum contract period?No, you are free to cancel your account at any time, subject to giving us a calendar months... Views: 52 |
My Password is not acceptedPassword access has been set high for security reasons. You need to keep trying with passwords... Views: 83 |
Password StrengthsA strong password is required for your client area as it contains all emails sent to you which... Views: 58 |
What is the Control Panel & is there a demo?Control Panel is where you set up your emails, databases, site statistics, addon domains,... Views: 76 |
What payment options do you offer?We accept the major credit cards (Mastercard, Visa), we also offer payment by debit order with... Views: 64 |
What software do I need to set up and run my web site?To get started no software is required to be purchased, all can be obtained free of charge on the... Views: 159 |
What Technologies does IDS Hosting Offer?Technologies we offer: Yes No Linux Must be enabled ... Views: 92 |
What Version of PHP do you offer/support?We are currently running version : PHP 5.2.9And we support version version 5, but version 4 can... Views: 101 |
What visitor tracking do you offer?All packages come with AW Stats that generate advanced web stats from the server logs in an easy... Views: 53 |
Whats the difference between Positive & Instant SSLThe Private Instant SSL sells for R1500 ZAR is the Comodo Instant SSL. The Private Positive SSL... Views: 209 |
When I'm travelling how can I access my Email?You will have access to our webmail system so you can access your email from anywhere in the... Views: 51 |
Where are your servers located and what are their specifications?We are internationally based, to find out more follow this link:... Views: 61 |
Why are you so cheap, is there a catch?International hosting has come a long way and we can offer these prices as a result of volumes... Views: 46 |
Why are your domains not free like so many other hosting companies?When you are faced with the option to accept hosting with a free domain as an added bonus. Be... Views: 62 |
Why don't you offer unlimited bandwidth?There is no such thing. Companies that promises you unlimited bandwidth are counting on you not... Views: 49 |
Will I get a control panel?Yes. Every web hosting package comes the world renowned cPanel. The control panel includes many... Views: 50 |
Will I have unlimited access to update my pages?You have unlimited access 24 hours a day via FTP or FrontPage. You are also able to control many... Views: 51 |
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